Privacy Policy

Information we may collect

When you contact us, ask about a plan, or place an order, we may receive details such as your name, phone number, email address, domain name, chosen plan, billing or transaction references, and anything else you include in your message.

In addition, we may process account and service data to provide hosting and protect it. This data can include domain and configuration details, technical logs, IP addresses, and information about requests to hosted websites. The details depend on the services you use and your settings.

How we use information

We use information to set up and manage hosting, process orders and payments, migrate websites when we agree to do so, answer questions, provide support, and send service or account updates.

We also use relevant information to secure accounts and infrastructure, investigate abuse or technical issues, improve our services, and meet legal requirements. If we collect information for another purpose, we’ll explain that purpose at the time.

When information is shared

To deliver a service, we may share necessary information with providers that support our operations. For example, these providers may include hosting and infrastructure companies, your chosen payment service, or domain and migration providers involved in your request. Each provider handles information under its own terms and privacy practices.

We may also disclose information to respond to a valid legal request, protect people or services, investigate suspected misuse, or enforce our agreements. However, we do not sell your personal information.

Payments and third-party services

You can pay through eSewa, Khalti, Fonepay, or NPR bank transfer. The provider or bank processes your transaction under its own privacy policy. We may receive the payment status or a transaction reference to confirm and manage your order.

Third-party websites and services set their own privacy policies. Therefore, we can’t control how they collect or use information.

Cookies and similar technologies

Our website or hosting tools may use cookies to remember preferences, maintain sessions, and help protect services. If we enable analytics or embedded third-party features, those tools may also use cookies under their own policies.

You can manage or delete cookies in your browser settings. However, blocking some cookies may affect how parts of a website or service work.

Security and retention

We take reasonable steps to protect information from unauthorized access, loss, or misuse. Still, no website, network, or storage method offers perfect security. Please protect your account credentials and contact us if you notice suspicious activity.

We keep information as long as we need it to provide services, support business and security needs, resolve disputes, and meet legal or accounting requirements. The retention period depends on the information and why we collected it.

Your choices and requests

You can contact us to ask about personal information linked to your account, request a correction, or raise a concern. Before we respond, we may need to verify your identity. We may also keep certain information when the law allows or requires it, or when we need it for security or service purposes.

You can choose whether to provide details for an order or support request. However, without some information, we may not be able to complete your request or provide the related service.

Children’s privacy

We provide hosting services to businesses and individuals who can enter into the applicable service arrangements. We do not knowingly seek personal information directly from children. If you believe a child shared personal information with us, please contact us so we can review the situation.

Changes to this policy

We may update this policy as our services or practices change. When we do, we’ll post the revised version here and update the date above. The new version takes effect on its stated date, subject to applicable legal requirements.